@Lin, Sheila,
I just read the problems with the application for the drivers licenses. It is indeed a lot of red tape. BUT there is also a factor of different states or (more likely ;-) ) different people at the offices. We had exactly the same when applyinmg for the drivers license, but after telling what e/v meant, it was all right. No need for translations or anything. Same when applying for the Medicare card, a simple explaination of ourselfs was good enough..
Of course it could also be true that in Perth people are just a bit more easy going than the average in Australia ;-) ;-) ;-)
Perthpete